Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Slotsk ("we", "us", "our"), the operator of the online information and entertainment platform accessible at slotsk.cam, collects, uses, stores, shares and protects the personal data of individuals ("User", "you") who access or use the Platform.

Slotsk is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection law. This Policy is incorporated into and forms part of our Terms & Conditions. By using the Platform, you acknowledge that you have read and understood this Policy.

2. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to your name, email address, date of birth, IP address, device identifier and payment details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, the Slotsk Operator.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a contractual obligation.
• "KYC Data" means identity verification documents and information collected for Know Your Customer and Anti-Money Laundering compliance purposes.
• "Cookies" means small text files placed on your device by the Platform to facilitate functionality, analytics and session management.
• "Sensitive Data" means Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, biometric data or data concerning health — categories that attract heightened protection under data protection law.

3. Data Controller

3.1 The Data Controller for Personal Data collected through slotsk.cam is the Operator of the Slotsk platform. Operator details — including registered name, jurisdiction of incorporation and regulatory authority — are published in the Platform's official licensing information and Terms & Conditions.

3.2 For all data protection enquiries, correction requests, deletion requests and subject access requests, please contact us at the details provided in Section 15 of this Policy.

4. Personal Data We Collect

We collect Personal Data in three ways: data you provide directly, data collected automatically and data received from third parties.

4.1 Data You Provide Directly

• Full legal name, date of birth and residential address (required for account registration)
• Email address and mobile telephone number
• Username and encrypted password credentials
• Payment instrument details (processed and tokenised by our payment service providers — we do not store full card numbers)
• Government-issued identity documents submitted for KYC verification (e.g., Pakistani CNIC, passport, driving licence)
• Proof of address documents (e.g., utility bill, bank statement from HBL, UBL, Meezan Bank, Bank Alfalah or other providers)
• Source of funds documentation where required by AML obligations
• Communications sent to our support team via email or live chat
• Preferences, settings and responsible gambling limit configurations

4.2 Data Collected Automatically

• IP address and approximate geolocation (country and city level)
• Device type, operating system and browser information
• Session data — pages visited, time spent, clickstream data
• Game and betting activity logs — wagers placed, outcomes, deposit and withdrawal history
• Cookie identifiers and tracking pixel data (see Section 10)
• Technical error logs where these contain identifiable information

4.3 Data Received from Third Parties

• Identity verification results from KYC service providers
• Fraud risk scores from fraud prevention partners
• Payment status confirmation from payment processors (including those servicing Easypaisa, JazzCash, Raast and bank-transfer channels — payment brands listed as domestic context only, not as endorsers)
• Self-exclusion status from applicable third-party responsible gambling registries, where integrated

5. How We Use Your Personal Data

The table below summarises the primary purposes for which we use your Personal Data:

6. Legal Bases for Processing

6.1 Contract Performance. Much of our processing is necessary to deliver the services you have registered to use — account creation, payment processing, game delivery and support.

6.2 Legal Obligation. We are required to process certain data categories to comply with KYC, AML and responsible gambling regulations mandated by our operating license.

6.3 Legitimate Interests. We process certain data for fraud prevention, security monitoring and service improvement where these interests are not overridden by your rights.

6.4 Consent. Where we rely on consent — such as for marketing emails or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

7. Data Sharing & Disclosure

7.1 Slotsk does not sell, rent or trade your Personal Data to third-party marketers or data brokers under any circumstances.

7.2 We share Personal Data only with the following categories of recipients and only to the extent necessary for the stated purpose:

• KYC and identity verification providers — to verify your identity and documents
• Payment service providers and processors — to facilitate deposits, withdrawals and fraud detection
• Technology partners and game studios — to deliver gaming and betting products
• Cloud infrastructure and hosting providers — for data storage and platform operation
• Fraud detection and cybersecurity partners — to protect the Platform and its users
• Customer support software providers — to manage and log support interactions
• Analytics providers — using anonymised or aggregated data only
• Regulatory authorities and law enforcement — where required by applicable law or court order
• Responsible gambling registries — to enforce self-exclusion commitments where applicable

7.3 All third-party processors are contractually required to process your data only as instructed, to implement appropriate security measures, and not to use your data for their own purposes.

8. International Data Transfers

8.1 The Slotsk platform may process and store your Personal Data in countries outside Pakistan, including within the jurisdiction of the Operator's registered license. Where data is transferred internationally, we ensure that appropriate safeguards are in place — including contractual data protection clauses, adequacy decisions or other recognised transfer mechanisms.

8.2 If you are located in Pakistan, your data may be processed on servers based outside Pakistan. By using the Platform, you acknowledge and consent to this transfer, subject to the safeguards described in this section.

9. Data Retention

9.1 We retain Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations.

9.2 As a general guide, the following retention periods apply:

• Account data — retained for the duration of the account and for up to 5 years following closure, unless a longer period is required by applicable AML or regulatory law
• KYC documents — retained for the period required by applicable anti-money laundering regulations following the last transaction or account closure
• Transaction records — retained for a minimum of 5 years in line with standard financial record-keeping obligations
• Support communications — retained for up to 3 years from the date of the interaction
• Cookie and analytics data — retained in accordance with the specific retention period of each tool, as described in our cookie settings

9.3 When Personal Data is no longer required, it is securely deleted or rendered irreversibly anonymous.

10. Cookies & Tracking Technologies

10.1 The Slotsk Platform uses cookies and similar technologies (including pixels and local storage) to operate core functionality, remember your preferences, manage your session and support security features.

10.2 We categorise cookies as follows:

• Strictly Necessary Cookies — essential for the Platform to function. These cannot be disabled without breaking core functionality (e.g., session authentication, security tokens).
• Functional Cookies — remember your language preference, responsible gambling settings and other personalisation options.
• Analytics Cookies — collect anonymised usage data to help us understand how users navigate the Platform and identify improvements.
• Marketing Cookies — used only with your explicit consent to deliver relevant promotional content. You may withdraw consent at any time via account settings or browser controls.

10.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform performance or the availability of personalised features.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your Personal Data held by Slotsk. To exercise any of these rights, contact us using the details in Section 15.

12. Children's Privacy

12.1 The Slotsk Platform is strictly intended for adults aged 18 years and over — or the higher minimum age required by the applicable operator license jurisdiction. We do not knowingly collect Personal Data from individuals below the minimum eligible age.

12.2 If we become aware that Personal Data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please contact us immediately using the details in Section 15.

13. Security Measures

13.1 Slotsk implements technical and organisational security measures proportionate to the risk of processing, including:

• TLS/HTTPS encryption for all data in transit
• Encryption at rest for sensitive data stores including KYC documents
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Multi-factor authentication for internal systems and user account access
• Regular security assessments, penetration testing and vulnerability scanning
• Incident response procedures for data breaches including regulatory notification obligations

13.2 While we take all reasonable precautions, no data transmission over the internet or data storage system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorised access to your account.

14. Policy Amendments

14.1 Slotsk reserves the right to amend this Privacy Policy at any time. Revised versions will be published on this page with an updated effective date. Where changes are material, we will provide advance notice via email or on-platform notification where practicable.

14.2 Continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. If you disagree with any amendment, please cease use of the Platform and contact our support team to request account closure.

15. Contact Us

For all data protection enquiries, subject access requests, correction or deletion requests, and to exercise any of your rights described in Section 11, please contact our Data Protection team:

For responsible gambling support tools, please visit our Responsible Gambling page. For the full terms governing your use of the Platform, please review our Terms & Conditions.